Frequently Asked
Welcome to the Vītl Waters FAQ. Whether you're new to our products or a longtime fan of Mt. Clemens’ healing legacy, we're here to make your experience as smooth and supported as possible.
About the Water
What makes Vītl Waters mineral water so special?
Our water comes from Mt. Clemens’ last known mineral well, a source long celebrated for its healing properties. Used historically in hospitals and wellness spas, it’s naturally rich in beneficial minerals and trace elements, with lab tests conducted in the 1900s and again in 2015, 2017, and 2025 to confirm its composition.
Is the water treated or altered?
No. Our mineral water is natural and left in its purest form. It is not treated, filtered, or chemically modified.
Where can I find the full list of minerals in the water?
You can view the full mineral breakdown on our Mineral Composition page.
Can I drink Vītl Waters® mineral water?
We do not recommend drinking the water. Although the water has historic use and has been lab tested, it has not yet been cleared for internal consumption under current safety regulations.
Has Vītl Waters always been the brand name?
No. The line was originally launched as Ache Away. Over time, the brand evolved and was renamed Vītl Waters in 2009 to reflect a broader vision for holistic wellness while preserving its powerful history and healing legacy.
Is Vītl Waters® mineral water tested for safety and quality?
Yes. Our mineral water has undergone multiple laboratory tests to confirm its mineral content, purity, and consistency. It was originally tested during Mt. Clemens’ historic bathhouse era and has since been independently retested in 2015, 2017, and most recently in 2025. While it is proven safe for topical use and rich in natural minerals, we do not currently recommend internal consumption until additional testing is completed to meet modern drinking water standards.
Orders & Shipping
Where do you ship?
We currently ship to all U.S. addresses, including P.O. Boxes, U.S. Territories, and APO/FPO military addresses.
How long does shipping take?
Orders are processed in 2–3 business days.
Most orders arrive within 5–7 business days after shipping.
P.O. Box deliveries may take 6–14 days.
APO/FPO/DPO and U.S. Territories may take up to 21 days.
Are delivery delays possible?
Yes. While we do our best to ship on time, we do not have control over carrier delays once your order has been dispatched.
Do you ship internationally?
Not at this time, but we are working toward expanding in the future.
Returns, Refunds & Damaged Orders
What is your return policy?
We currently handle all returns personally and case-by-case. If you're unsatisfied with a product or have a concern, please contact us directly within 3 days of delivery. We’ll guide you through the return or exchange process.
What if my item arrives damaged?
If your order arrives damaged, contact us within 3 days of delivery. Be sure to include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged item(s) and packaging
This helps us resolve the issue quickly and file claims with the carrier if needed.
Do I have to pay for return shipping?
Yes, unless the return is due to an error on our end or product damage. All other return shipping costs are the customer’s responsibility. We recommend using a trackable service or adding shipping insurance, especially for items over $75.
Can I get a refund?
A Refunds are reviewed once your return is received and inspected. If approved, we’ll process the refund to your original payment method. Please allow processing time based on your bank or credit card provider.
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What if I haven’t received my refund yet?
First, check your bank or credit card account again, Refunds can take up to 7 business days.
Then contact your card company and/or bank—sometimes it takes a few business days to post.
Still no refund? Reach out to us directly and we’ll follow up.
Do you accept returns after 30 days?
We do not accept returns or offer refunds for items reported more than 30 days after delivery.
Can I return used or opened products?
No. To be eligible for return, products must be unused, in original condition, and in original packaging with proof of purchase.
Do you offer exchanges?
We only replace items that arrive defective or damaged. If you need to exchange something for the same item, reach out and we’ll walk you through it.
Where do I send returns or exchanges?
Please don’t return anything without contacting us first. Once approved, we will provide you with instructions on how to return.
Safety & Disclaimers
Are your products FDA approved?
No. Our products are not evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease.
Can I use your products if I’m pregnant or breastfeeding?
We recommend speaking with your healthcare provider before using any wellness or skincare product while pregnant or nursing.
Do your products replace medical treatment?
No. Our products are designed to support general wellness. They are not intended as a replacement for professional medical advice, diagnosis, or treatment.
Product Use & Experience
How long does it take to feel results?
That depends on your body and concern. Some people feel relief after the first use, while others experience benefits over consistent use—especially over 21 days, which mirrors the original bathhouse treatments.
Are the products safe for all skin types?
Yes. Our products are formulated to be gentle and effective. However, we always recommend doing a patch test if you have sensitive skin or known allergies.
Are your products cruelty-free and clean?
Yes. All Vītl Waters® products are cruelty-free and made without artificial fragrances, harmful chemicals, or synthetic preservatives.
Mineral Baths
What is a Vītl Waters mineral bath?
A Vītl Waters mineral bath is a restorative soaking experience using authentic Mt. Clemens mineral water — naturally enriched with magnesium, calcium, potassium, and sulfur. For more than a century, these minerals have been celebrated for supporting relaxation, circulation, and skin renewal. Each bath connects you to a legacy of wellness that began in the heart of Bath City.
Where can I experience a mineral bath?
Mineral baths can be experienced exclusively at Olympia Salon & Spa in downtown Mt. Clemens, Michigan, where the mineral water is integrated into a full spa environment.
Guests may book their mineral soak directly with Olympia Salon & Spa and enjoy it alongside any of the 200 + beauty, massage, and wellness services the spa offers.
Can I take a mineral bath at home?
Yes — the same authentic mineral water used in-spa can be enjoyed at home. Simply add Vītl Waters mineral water or mineral bath products to a warm tub and soak for 20–30 minutes.
While our current offerings provide a deeply relaxing experience, the complete full-body soak will become available once construction of the new Vītl Waters Bath House is complete.
Stay up to date on construction progress and opening announcements here
Where can I purchase mineral bath products?
Products for at-home mineral bathing can be purchased:
Online through the official Vītl Waters website, or
In-person at Olympia Salon & Spa in downtown Mt. Clemens.- In-person at our monthly open house fill up in downtown Mt. Clemens. Where you can get a gallon of water directly from the well. More Information here
Each product allows you to bring the mineral bath experience home while supporting skin, circulation, and overall wellbeing.
Can other spas feature Vītl Waters mineral baths?
Yes! While mineral baths are currently experienced exclusively at Olympia Salon & Spa, we welcome partnerships with spas, wellness centers, and boutique hotels interested in featuring authentic Mt. Clemens mineral water as an add-on service.
If you’d like to partner with us — or recommend Vītl Waters to your favorite spa — please reach out here
What are the benefits of mineral baths?
our mineral water provides benefits that extend far beyond relaxation:
Relieves tension and soothes sore muscles
Promotes detoxification and healthy circulation
Calms inflammation and reduces swelling or fatigue
Soothes and supports skin health — easing eczema, psoriasis, acne, dermatitis, and other inflammatory conditions
Reduces redness and irritation while leaving a fine mineral coating on the skin that nourishes and protects
Encourages deeper sleep, clarity, and overall balance
Is Vītl Waters real Mt. Clemens mineral water?
Yes. Every mineral bath and product contains authentic mineral water drawn from the last remaining Mt. Clemens well — the same source that made the region famous as “Bath City” for its therapeutic results.
How can I purchase or gift a mineral bath experience?
Gift cards for mineral baths are available on the Vītl Waters website and can be redeemed at Olympia Salon & Spa.
Guests may also purchase soaks directly with the spa when booking services.
Are there other locations planned?
Yes — exciting developments are underway!
The new Vītl Waters Bath House, currently preparing for construction in Mt. Clemens, will serve as the permanent home for full-body mineral soaks and expanded wellness offerings. You can get updates here
We are also open to partnerships with other spas, wellness studios, and resort destinations who wish to feature authentic Mt. Clemens mineral water.
To learn more or inquire about collaboration opportunities, please contact us here